Benefits of Poor Listening

In a recent “Listening Masterclass” with senior leaders, we asked: “What are the benefits of poor listening?”

You may be thinking “What? There are no benefits, are there?” Perhaps the leaders thought the same.

The logic driving this question is that most people agree that we experience poor listening in the workplace often. If there were no benefits to poor listening, this wouldn’t be the case and we wouldn’t do it, would we? So there must be some perceived benefits.

As the group explored this question, a number of different answers came up.

Take a look at these benefits and see if there are reasons why you might not listen as well as you could.

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Why our brain freezes when put on the spot

Have you been asked a question in front of a group and gone blank? You know your stuff and it’s not like you don’t have the answer, you just can’t think of it right there.

Or… someone challenges your idea and you can’t think of a way to respond. Even though you can see holes in their argument, you just can’t think of the right thing to say in the moment.

Or… you are in a conversation and have something to say, but when your opportunity to speak comes around you go blank.

Or… you are invited to ask a question to a speaker, you have a question but you feel too anxious to ask, freeze and end up not asking the question.

So often in these instances, you think of things you could have said later and say to yourself “why didn’t I say that at the time?!”

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“Bulldozer”​ no more

For those of you in Australia, what a weekend with the federal election! Some of you may be very disappointed and others of you may be elated. Putting aside policies and politics, what I am absolutely thrilled about is the removal of the “bulldozer” approach to leadership.

Our former Prime Minister acknowledged that he has been a bulldozer and he was willing to change. But in the same sentence, he said that he had to be like that, to be “strong” through the pandemic and uncertainty. It just highlighted how stuck we are in the belief that strong leadership = dominance and that uncertain times require this style.

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